How to access Comm Status

How to access Comm Status

Comm Status

Comm status allows you to quickly verify tag operational statuses for a piece of equipment.  The number in parenthesis displays the total number of operating tags over the total # of tags.

How to access the Comm Status:

  1. Select the Operations menu option
  2. Select the Comm Status sub-menu option and the platform displays the Comm Status screen with the device comms by Name, Type, IP Address, Comm Status, and Data Quality.

Statuses:

 Green: All communication data points are operational

 Yellow: Some communication data points are unavailable

 Red:  All communication data points are unavailable 

Comm Status - Devices


How to view the entity comms by device:

  1. Click on the View Entities button on the same row as the device.  The application displays the entity comms for the device by Name, Location, Comm Status, and Data Quality.  

Comm Status - Device Details


How to view the entity details:

  1. Click on the Entity Details button on the same row as the equipment and the application displays the Entity Details screen. 

Entity Details


How to view the entity tag values:

  1. Click on the  Display as Grid button in the upper right-hand corner and the application displays the entity's tag names and values.

Entity Details - Tags


Bad Quality Data

To help with troubleshooting we have replaced 0.00 data readings in the live views with ??? to indicate when there is a bad data reading.  A bad data reading could be any of the following. 

Kepware data quality = bad

  • the device is offline, then all tags receive a bad quality data
  • a tag with a formula field and the formula syntax is bad
  • a tag with a formula that is referencing a tag that has bad quality data
  • invalid i/o address at the tag level 

Gateway data quality = bad

  • the device is offline, then all tags receive a bad quality data
  • a tag with a formula field and the formula syntax is bad
  • for an entity with multiple gims and 1 gim goes offline then bad quality just for that gim 
  • invalid

Note:  To retrieve the last known good value the End User will need to preform trending.


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